1. Delivery Areas We deliver in Liverpool. For deliveries outside of Liverpool, please contact our customer service for further information.
2. Delivery Times Orders are typically processed within 1-2 business days. Delivery times vary based on location and can take between 3-7 business days. Please note that these are estimated times and may vary due to external factors.
3. Shipping Costs Shipping costs are calculated based on the size and weight of the order and the delivery location. The total shipping cost will be displayed at checkout.
4. Tracking Your Order Once your order is dispatched, we will send you a confirmation email with a tracking number. You can use this number to track the progress of your delivery.
Return Policy
1. Return Eligibility Items can be returned within 30 days of receipt. To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging.
2. Non-returnable Items Please note that certain items are not eligible for return, including:
Custom-made or personalized items
Perishable goods such as food, flowers, or plants
Hazardous materials or flammable liquids
3. Return Process To initiate a return, please contact our customer service team with your order number and details about the product you wish to return. We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
4. Refunds Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
5. Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer service.
6. Return Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.